Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at shop@bymanyc.us. Please note that returns will need to be sent to the following address: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at shop@bymanyc.us.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at shop@bymanyc.us.Return PolicyWe have a 14-day return policy, which means you have 14days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.To start a return, you can contact us via email at shop@bymanyc.us Please note that returns must be sent to an address that we will provide depending on the product being returned. The return shipping costs will be at the buyer's expense.If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return-related questions at shop@bymanyc.usOrder CancellationYou can cancel your order within 12 hours of placing it. After this time, it will no longer be possible to cancel the order, as we begin processing it immediately.Exceptions / Non-returnable ItemsCertain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care products (such as beauty products), and products made to order, such as footwear and handbags. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.14-Day Cooling-Off Period for the European UnionNotwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.Damages and IssuesPlease inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at shop@bymanyc.usRefund policy – BYMANYC ® New York
Refund policy – BYMANYC ® New York
